Privacy Policy

Who we are

Swan City Pest is owned and operated by Abdullah Zahid. References to "Swan City Pest", "we" and "us" on this page mean that business. We provide pest control services in Lakeland and Polk County, Florida, and this website (swancitypest.com) is how customers find and contact us.

Information we collect

When you use the quote form, we collect the details you type in: your name, phone number, the service you are asking about, your city, and anything you write in the message box. When you call us, we receive your phone number and the contents of the conversation. Calls may be routed and recorded through a call-tracking and recording provider for quality, scheduling and lead-delivery purposes.

Like most websites, this site may collect basic technical information automatically — pages visited, approximate location from your IP address, browser and device type — through standard analytics and server logs.

How we use your information

We use the information you give us to respond to your request, provide quotes, schedule and carry out pest control services, send appointment reminders, and follow up about work we have done. We may use call recordings and form submissions to train our team and to verify the quality of our service.

We do not sell your personal information. We do not use it for unrelated marketing, and we will not add you to marketing lists because you asked for a quote.

Who we share it with

We share information only where it is needed to run the business: with the technicians and scheduling staff handling your job, with the providers that host this website, process form submissions, provide phone and call-tracking services, and supply analytics. Those providers process data on our behalf and are bound by their own privacy terms. We may also disclose information if the law requires it.

If you arrive at this site through an advertising or lead partner, the fact of your referral and the outcome of your request (for example, that an appointment was booked) may be shared back with that partner for billing and quality purposes.

Cookies

This website uses a small number of cookies and similar technologies to keep the site working and to understand, in aggregate, which pages visitors use. You can block or delete cookies in your browser settings; the site will still work.

How long we keep it, and keeping it safe

We keep customer records for as long as needed to provide service, maintain service history for your property, and meet legal and tax obligations. We take reasonable technical and organizational steps to protect the information we hold, though no internet transmission is completely secure.

Your choices and rights

You can ask us at any time what personal information we hold about you, ask us to correct it, or ask us to delete it (subject to records we must keep by law). You can also tell us not to call or message you again, and we will honor that. Florida residents may have additional rights under Florida law; the simplest route is to contact us and we will act on your request.

Children

This website and our services are aimed at adult homeowners and businesses. We do not knowingly collect information from children under 13.

Changes to this policy

If we change this policy, we will post the updated version on this page and change the effective date above. Material changes will be highlighted on this page for a reasonable period.